ACCOUNT MANAGER II - INSIDE SLED

$46,020 - $61,360/Yr

Lumen Technologies - Columbus, OH

Full-time - Entry Level

Columbus, OH

Telecommunications

About the position

The Account Manager II - Inside is a pivotal role at Lumen, responsible for driving revenue growth within small to medium-sized customer accounts. This position emphasizes the importance of building long-term, consultative relationships with customers, leveraging technology to perform sales activities remotely rather than on-site. The Account Manager II will focus on deepening and expanding the relationship with named accounts, aiming to maximize revenue while minimizing account churn. This role requires a proactive approach to understanding customer needs and aligning them with Lumen's product offerings. In this role, the Account Manager II will be tasked with protecting base revenue and meeting or exceeding growth quotas. Key responsibilities include identifying decision-makers within customer organizations, assessing their needs, and proposing appropriate solutions. The Account Manager will also be responsible for maintaining accurate customer information, including sales funnel activity, opportunity updates, and customer contracts. Providing superior customer service is paramount, ensuring that every interaction enhances the customer experience and fosters loyalty. The ideal candidate will possess a blend of sales acumen and technical understanding, allowing them to effectively communicate the value of Lumen's products and services. This position is not just about closing deals; it’s about creating lasting partnerships that drive mutual success. The Account Manager II will play a crucial role in Lumen's mission to connect the world and support business growth through innovative technology solutions.

Responsibilities

• Protect base revenue and meet/exceed growth quota to maximize revenue within assigned customer accounts.
• Identify decision makers and determine customer needs to position appropriate solutions.
• Assess product fit and expand the product portfolio through customer relationships.
• Update relevant customer information, including sales funnel activity and opportunity updates.
• Maintain monthly goals, customer proposals, and customer contracts.
• Provide superior customer service with every customer interaction.

Requirements

• High School diploma, GED or equivalent education and 2 years sales experience.
• Prior account management experience with a history of working to retain and grow existing accounts.
• Strong oral and written communication skills.
• Analytical problem-solving and closing skills.
• Proficiency with Microsoft Office (Word, Excel).

Nice-to-haves

• Associate's or Bachelor's degree or equivalent education and experience.
• Demonstrated stable track record of success in an inside/outside sales role.
• Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
• Passion for customer service and the desire to understand and introduce new technology to customer base.
• Ability to function in an unscripted capacity, requiring solid interviewing/selling/persuasion skills.

Benefits

• Comprehensive health benefits including medical, dental, and vision insurance.
• Life insurance and disability insurance coverage.
• 401(k) retirement savings plan with company matching.
• Paid time off and paid holidays.
• Tuition reimbursement for further education.
• Employee discounts on products and services.