Account Manager II - Inside SLED

$46,020 - $61,360/Yr

Lumen Technologies - Denver, CO

Full-time - Entry Level

Denver, CO

Telecommunications

About the position

The Account Manager II - Inside at Lumen is a pivotal role focused on driving revenue growth within small to medium-sized customer accounts. This position emphasizes the importance of building long-term, consultative relationships with clients, primarily through technology rather than in-person interactions. The Account Manager II will work diligently to deepen and expand the relationship between Lumen and its named accounts, aiming to maximize revenue while minimizing account churn. This role requires a proactive approach to understanding customer needs and aligning them with Lumen's offerings. In this position, the Account Manager II is responsible for protecting base revenue and meeting or exceeding growth quotas. Key responsibilities include identifying decision-makers within customer organizations, assessing their needs, and proposing appropriate solutions. The role also involves maintaining accurate customer information, including sales funnel activity, opportunity updates, and customer contracts. Providing superior customer service is paramount, ensuring that every interaction enhances the customer experience and fosters loyalty. The Account Manager II will also be expected to assess product fit and expand the product portfolio offered to customers, ensuring that Lumen's solutions align with their evolving needs. This position is integral to Lumen's strategy of connecting people, data, and applications, and it plays a crucial role in the company's commitment to workplace inclusion and employee support.

Responsibilities

• Protect base revenue and meet/exceed growth quota to maximize revenue within assigned customer accounts.
• Identify decision makers within customer organizations and determine their needs.
• Assess product fit and expand the product portfolio offered to customers.
• Update relevant customer information, including sales funnel activity and opportunity updates.
• Maintain monthly goals, customer proposals, and customer contracts.
• Provide superior customer service with every customer interaction.

Requirements

• High School diploma, GED or equivalent education and 2 years sales experience.
• Prior account management experience with a history of working to retain and grow existing accounts.
• Strong oral and written communication, analytical problem solving and closing skills.
• Proficiency with Microsoft Office (Word, Excel).

Nice-to-haves

• Associate's or Bachelor's degree or equivalent education and experience.
• Demonstrated stable track record of success in an inside/outside sales role.
• Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
• Passion for customer service and the desire to understand and introduce new technology to customer base.
• Ability to function in an unscripted capacity, requiring solid interviewing, selling, and persuasion skills.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Short-term incentives or sales compensation
• Long-term incentive eligibility for Director and VP positions
• Comprehensive benefits package enhancing physical, mental, emotional, and financial wellbeing