Account Manager II, Sales Operations

$71,500 - $102,300/Yr

Seagate Technology - Fremont, CA

Full-time - Mid Level

Hybrid - Fremont, CA

Computer and Electronic Product Manufacturing

About the position

The Retail Sales Operations Account Manager at Seagate Technology plays a crucial role in ensuring operational and financial success by managing product demand planning and fulfillment processes for assigned accounts. This position serves as the primary contact between Seagate customers and internal teams, facilitating communication and ensuring timely order fulfillment to meet revenue targets and customer delivery requirements.

Responsibilities

• Act as the focal point in communication and execution of sales order fulfillment to meet Seagate's revenue targets.
• Analyze forecast demand, inventory, and customer sell-through to develop and manage weekly and quarterly demand/supply plans.
• Evaluate risk and implement contingency plans related to supply coverage and inventory in-stock targets.
• Analyze customer demand, purchase orders, and backlog on a daily/weekly basis.
• Identify problem areas and drive customer engagement and internal functional groups as appropriate.
• Coordinate closely with cross-functional teams to ensure supply plans support direct & indirect customer needs and brick & mortar weekly sales-out while maintaining appropriate inventory levels.
• Coordinate with Sales and Product Line Management teams to set launch quantities and ensure smooth product transitions.
• Coordinate with product Planners and retail Buyers to successfully manage end of life planning and minimize financial impact of product returns.
• Engage with Sales Operations Analyst to explain demand variations and dynamics supporting complete order fulfillment.
• Partner with logistics teams to determine and execute optimal supply chain for all product shipments, incorporating both cost and customer service metrics.

Requirements

• Prior experience with a high-tech and/or manufacturing company in a retail supply/demand setting.
• Prior experience in a customer interfacing role.
• Proven ability to self-manage schedules and time while planning tactically and think strategically.
• Demand planning/demand forecasting experience.
• Inventory management experience.
• Excel capabilities including experience with pivot tables and SUMIF & VLOOKUP formulas.
• Intermediate level or higher proficiency in MS Office.
• Previous experience in the storage or retail industry preferred.

Nice-to-haves

• Technical knowledge of and/or exposure with CRM tools.
• Previous operations and/or inside sales support experience.
• Prior experience in account management, inventory management, or supply chain.
• Prior forecasting experience.

Benefits

• Paid parental leave
• Health savings account
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• On-site gym
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• Life insurance
• Paid sick time