Account Manager II, Sales Operations

$71,500 - $102,300/Yr

Seagate Technology - Fremont, CA

Full-time - Mid Level

Hybrid - Fremont, CA

Computer and Electronic Product Manufacturing

About the position

The Retail Sales Operations Account Manager plays a critical role in ensuring operational and financial success for Seagate. This position is part of the consumer channel/retail team, focusing on results and acting as the primary contact for sales order fulfillment to meet revenue targets and customer delivery requirements.

Responsibilities

• Act as the focal point in communication and execution of sales order fulfillment to meet Seagate's revenue targets.
• Analyze forecast demand, inventory, and customer sell-through to develop and manage weekly and quarterly demand/supply plans.
• Evaluate risk and implement contingency plans related to supply coverage and inventory in-stock targets.
• Analyze customer demand, purchase orders, and backlog on a daily/weekly basis.
• Identify problem areas and drive customer engagement and internal functional groups as appropriate.
• Coordinate closely with cross-functional teams to ensure supply plans support customer needs and maintain appropriate inventory levels.
• Coordinate with Sales and Product Line Management teams to set launch quantities and ensure smooth product transitions.
• Manage end of life planning and minimize financial impact of product returns in coordination with product planners and retail buyers.
• Engage with Sales Operations Analyst to explain demand variations and dynamics supporting complete order fulfillment.
• Partner with logistics teams to determine and execute optimal supply chain for all product shipments.

Requirements

• Prior experience with a high-tech and/or manufacturing company in a retail supply/demand setting.
• Prior experience in a customer interfacing role.
• Proven ability to self-manage schedules and time while planning tactically and thinking strategically.
• Experience in demand planning/demand forecasting.
• Knowledge of inventory management.
• Excel capabilities including experience with pivot tables and SUMIF & VLOOKUP formulas.
• Intermediate level or higher proficiency in MS Office.
• Previous experience in the storage or retail industry preferred.

Nice-to-haves

• Technical knowledge of and/or exposure with CRM tools.
• Previous operations and/or inside sales support experience.
• Prior experience in account management, inventory management, or supply chain.
• Prior forecasting experience.

Benefits

• Eligibility for variable pay bonus
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-and long-term disability
• 401(k)
• Employee stock purchase plan
• Health savings account
• Dependent care and healthcare spending accounts
• Paid time off including 12 holidays
• Flexible time off
• Minimum of 48 hours of paid sick leave
• 16 weeks of paid parental leave