PNC
posted 5 months ago
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Account Manager II within PNC's Treasury Management Public Finance organization, you will be based anywhere within the PNC footprint. This is a remote position, and work may be performed from a quiet, confidential space in a home location approved by PNC. This position may not be available in all geographic locations. Under supervision, you will be responsible for developing and maintaining assigned long-term client relationships. You will provide sales or consultative support to clients and serve as the liaison between clients and operational servicing units. Your role may involve participating in pricing and resource discussions and in developing the scope of service provided to existing and potential clients. You will serve as the point of contact for client matters and may help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. You will be involved in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. This may require working with in-house counsel and clients on contract negotiations, including the review of the servicing agreements to ensure contract terms meet servicing guidelines. Additionally, you will participate in the analysis, assessment, and documentation of client requirements, forecast and track key account metrics, and identify customization needs, working with service partners to decision/implement. Your responsibilities will also include managing processes outlined in the contract and partnering to resolve challenges regarding implementation and production issues. You will serve as an escalation point for high severity requests or issues, working towards finding the best solution to maintain a positive client relationship. PNC Employees take pride in our reputation, and to continue building upon that, we expect our employees to be customer-focused, knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions. You will also be responsible for assessing and effectively managing all of the risks associated with your business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.