Account Manager II

$73,980 - $87,000/Yr

Meltwater Group Nordic - Washington, DC

Full-time - Mid Level

Washington, DC

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Account Manager II at Meltwater is responsible for managing, renewing, and driving growth for assigned SaaS accounts. This role focuses on nurturing client relationships, optimizing customer retention, and pursuing expansion opportunities. The position requires collaboration with various teams to ensure customer satisfaction and successful account management.

Responsibilities

• Manage, renew, and foster growth within assigned accounts after their transition from the Client Acquisition team.
• Develop customized account plans and strategies to optimize customer retention and stimulate account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts to drive engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to counter competitive threats during renewal negotiations.

Requirements

• A Bachelor's degree with a track record of academic excellence and extracurricular involvement.
• 4 years of hands-on experience in account management or a related position within the SaaS industry.
• Demonstrated success in steering global deals towards swift execution and acceleration.
• Exceptional communication abilities, both oral and written, to convey the value propositions of Meltwater's products.
• Proven aptitude in coordinating with cross-functional teams to address the unique requirements of global deals.
• Excellent written and verbal communication skills in English.

Nice-to-haves

• Experience in a hybrid work environment.
• Familiarity with SaaS solutions and customer engagement strategies.

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave