Account Manager II

Cpm Holdings - Blaine, MN

Full-time - Mid Level

Blaine, MN

Real Estate

About the position

The Account Manager II at Crown is responsible for advancing and maintaining customer relationships, driving sales growth, and executing strategic aftermarket initiatives. This role focuses on engaging with various levels of customer management, collecting market insights, and identifying aftermarket opportunities, positioning Crown as a trusted partner in the agricultural industry.

Responsibilities

• Listen, understand and convey customer requirements.
• Maintain accurate customer records in company databases.
• Responsible for nurturing customer relationships, forecasting and planning, and knowing the purchasing process/status.
• Build and maintain customer relationships focusing on advocating for customers and face-to-face interactions.
• Develop multiple relationships within a customer organization including Engineering, Plant Management, Production, Maintenance, General Management, and Procurement.
• Maintain up-to-date understanding of industry trends and technical developments.
• Identify opportunities and advise on available technology or service solutions.
• Clearly articulate Crown's value proposition, offerings, and market advantages.
• Efficiently respond to general inquiries, opportunities, and formal RFQs.
• Obtain and coordinate data and information flow to the customer.
• Understand customers' equipment installed, lifespan of components, and field service requirements.
• Drive Aftermarket top line growth through Aftermarket Projects, Parts, and Field Service sales.
• Research customer needs and perform buying behaviors analysis to take a proactive selling approach.
• Identify, develop, and manage the opportunity pipeline within the customer portfolio.
• Drive opportunities and close deals efficiently and professionally.
• Deliver against sales, revenue, and GM goals for all three Aftermarket revenue streams.
• Handle regional and more complex customers, typically Tier II or Tier III customers.
• Create long-lasting relationships with customers' employees.
• Coordinate proposal development and technology offering with internal sales operations and technical teams.
• Support market development and go-to-market delivery with new innovation launches.
• Prepare customer visit reports and distribute to appropriate internal stakeholders.
• Assist with and create forecasting planning.
• Observe all Crown & OSHA safety policies.

Requirements

• Bachelor's degree in Engineering or Business preferred.
• Minimum of 5 years related experience in customer service, sales support, project or account management.
• Demonstrable experience in collaborating with cross-functional teams and driving excellence within areas of responsibility.
• Establish and maintain effective working relationships with co-workers and customers.
• Must be flexible and able to drive change management.
• Self-manages; takes initiative and collaborates across geographies and functions in a matrixed environment.
• Strong communication, interpersonal, and organizational skills.
• High integrity and ethics.
• Understand and resolve technical questions and requests.
• Required knowledge and understanding of technical drawings and mechanical and process interactions.
• Able to read, analyze, and interpret contracts.
• Strong Microsoft Office skills.
• Required knowledge of SAP Business One or other similar ERP system.
• Required knowledge of SalesForce or similar CRM system.
• Must be able to communicate in English fluently.

Nice-to-haves

• Ability to communicate in a second language - European or Asian languages preferred but not required.
• Preferred knowledge of SharePoint.

Benefits

• Competitive compensation and benefits
• Paid holidays and vacations
• 401k
• Medical/dental insurance
• Tuition assistance