Account Manager/Inside Sales

System One - Jersey City, NJ

Full-time - Entry Level

Jersey City, NJ

Administrative and Support Services

About the position

The Account Manager/Inside Sales position at System One is focused on providing exceptional customer service and support within the medical biotechnology sector. The role involves engaging with new leads, managing client relationships, and ensuring effective communication regarding products and services. This position is integral to the sales process, requiring a proactive approach to client interactions and a strong understanding of the medical device industry.

Responsibilities

• Perform a variety of support tasks to offer exceptional service to customers/clients.
• Reach out to new leads generated by outbound call programs to present the company and its products.
• Follow-up on all assigned prospective and active clients and report the status of the projects/action plan in the local CRM.
• Listen to customers' concerns and provide detailed information regarding products & services.
• Present customers/clients with additional information regarding new products and/or services.
• Determine the quickest, most effective method to respond to a client's or customer's questions.
• Escalate queries and concerns as necessary.
• Troubleshoot common issues with a product or service.
• Take on additional projects as requested.

Requirements

• Bachelors in Biology or related field
• Minimum 3 years' experience in inside sales team, preferentially in medical device industry or pharmaceutical industry
• Good organizational skills
• Phone sales skills
• Verbal and written communication skills
• Must be in office daily

Nice-to-haves

• Experience related to sales, medical devices & terminology
• Strong work ethic
• Strong phone presence and experience making frequent calls daily
• Excellent attention to detail and written and verbal communications skills
• Ability to multi-task, prioritize, and manage time effectively

Benefits

• Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans
• Participation in a 401(k) plan