Account Manager (Inside Sales)

$45,000 - $60,000/Yr

Belt Power - Walker, MI

Full-time - Entry Level

Walker, MI

Merchant Wholesalers, Durable Goods

About the position

The Account Manager (Inside Sales) at Belt Power LLC is responsible for ensuring customer satisfaction through effective communication and relationship management. This role involves processing orders, managing customer inquiries, and collaborating with internal teams to meet business goals. The Account Manager will also engage in business development activities and maintain customer engagement platforms.

Responsibilities

• Meets and exceeds all customer expectations.
• Handles customer requests with a sense of urgency.
• Builds and maintains customer and vendor relationships.
• Maintains and promotes strong customer relationships both internally and externally.
• Effectively communicates/engages with internal and external customers.
• Serves as the key contact for any issues from the quote to invoicing.
• Accurately processes quotes, orders, returns, and purchasing via phone, fax, email, and the use of the ERP.
• Estimates date of delivery to customer, based on production and delivery schedules.
• Manages multiple priorities.
• Reviews open order reports daily, ensuring customer expectations are being met.
• Issues and follows up on purchase orders to vendors.
• Follows through on each transaction to completion.
• Keeps up to date with new product, inventory, market conditions, and industry trends.
• Ensures that all efforts are in line with the business goals and objectives.
• Works closely with outside sales, operations, and accounting teams.
• Communicates with outside sales on potential leads and opportunities from various sources.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Provides new customer data and current customer data to the AR Department.
• Maintains multiple customer engagement platforms, CRM, email, phone, and calendar.
• Represents the company in a professional manner at all times.

Requirements

• Organization and prioritization skills
• Strong attention to detail
• Ability to work as part of a team and collaborate with colleagues
• Strong written and verbal communication skills
• Strong math and computer skills
• Proficient in Microsoft Office (Outlook, Excel, Word)