Account Manager LMS

$70,000 - $70,000/Yr

Time Out Group Plc - New York, NY

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

The Account Manager for Local Marketing Solutions at Time Out Group is responsible for managing a portfolio of local business customers, focusing on setting up and optimizing social, out-of-home (OOH), and digital marketing campaigns. This role emphasizes both customer retention and business development, particularly within the agency market, and aims to position the Account Manager as a marketing consultant to help businesses leverage Time Out's solutions for success.

Responsibilities

• Build and maintain ongoing relationships with venues to reaffirm their engagement with products.
• Provide day-to-day support by handling queries, ad-hoc requests, and complaints via phone, email, and in-person meetings.
• Activate campaign activity and deliver training for specific product features including the content management system and performance dashboard.
• Work with venues to optimize their listings and provide insights into client campaigns and ROI conversations.
• Act as the first point of contact for resolving issues affecting customer account performance and retention.
• Ensure delivery of additional products within deadlines and according to client requirements.
• Create and uphold all payment schedules related to client subscriptions.
• Maintain an accurate contact activity log for all support tasks within the internal CRM system.
• Contact clients weekly, focusing on trust building and analysis of upcoming marketing activities.
• Upsell additional products and services to clients and add subscriptions where possible to bolster the portfolio.
• Manage a new business portfolio of restaurant/bar/things to do groups and generate additional revenue through these relationships.
• Meet revenue and retention targets and individual MBOs every month.
• Provide regular business information on retention figures and important client developments, including weekly sales forecasts and pipeline management.

Requirements

• Strong commercial acumen is desired.
• Solid copywriting experience.
• Ideally some knowledge of video and video editing skills including Photoshop.
• Experience working with PR companies is advantageous.
• Knowledge of general business principles and practices.
• Knowledge of Microsoft and Google products.
• Passion and enthusiasm coupled with a great customer service ethic and strong problem-solving skills.
• Excellent spoken and written English.
• Ability to work well under pressure with good time management and multitasking skills.
• Ability to manage results through others and maintain a positive, productive work environment.
• A good knowledge of New York as a city (social trends/areas/upcoming events).

Nice-to-haves

• Experience with digital marketing tools and platforms.
• Familiarity with social media advertising strategies.
• Understanding of analytics and performance metrics.

Benefits

• Flexible work schedule with 2 office days and 3 work-from-home days.
• Commission on sales.
• Opportunities for professional development and growth.