Account Manager - Logistics Center

$66,560 - $66,560/Yr

Allied Universal - Ontario, CA

Part-time - Mid Level

Ontario, CA

Administrative and Support Services

About the position

Allied Universal is seeking a dedicated Site Account Manager to oversee the daily operations of an assigned account within our logistics center. This role is pivotal in ensuring that our clients receive top-notch security services while maintaining a productive and supportive environment for our employees. The Site Account Manager will be responsible for hiring, training, and managing security personnel, ensuring that all staff are equipped to meet the operational needs of the client site. This position requires a proactive approach to building and maintaining relationships with both clients and employees, as well as a commitment to meeting financial and operational goals. The successful candidate will also be responsible for maintaining accurate payroll records, managing schedules, and providing after-hour emergency responses as needed. In this role, you will supervise the day-to-day security operations, ensuring that high-quality services are delivered to protect people and property. You will coordinate necessary support services, handle escalated security issues, and ensure compliance with all reporting and contract requirements. Regular communication with clients is essential to address any issues and to ensure complete customer satisfaction. You will also be tasked with developing staff through performance management and ensuring that all personnel records are accurate and up-to-date. To support your success, we provide a comprehensive week-long management onboarding course designed to equip you with best practices, tools, and guidance. This position offers a competitive salary of $66,560.00 per year and is an excellent opportunity for individuals looking to advance their careers in security management.

Responsibilities

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved and that personnel records are updated and accurate
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions
• Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

Requirements

• Four year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least 2 years of business management/operations/supervisory experience
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff
• Outstanding interpersonal and communications skills required
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

Nice-to-haves

• Previous payroll, billing and scheduling experience

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.