Account Manager, Midwest

$79,000 - $88,000/Yr

Uber - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

Transit and Ground Passenger Transportation

About the position

Uber Eats is seeking motivated individuals to join the Account Management Team in the Midwest territory. This role focuses on post-sales for the SMB segment, helping merchants achieve growth and operational improvements. The account manager will drive sustainable growth, retain high-value accounts, and develop strategic partnerships to create revenue growth for both merchants and Uber Eats.

Responsibilities

• Manage and expand a book of business consisting of high-value local restaurant groups in the greater Midwest.
• Collaborate with accounts to unlock growth and expansion opportunities.
• Educate merchants on the value of in-app marketing, Ads, and other product offerings.
• Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues.
• Maintain merchant retention and facilitate brand expansion.
• Develop a strong Uber-first mentality to achieve personal KPIs and business goals.
• Collaborate cross-functionally with Operations, Sales, and Support to solve merchant difficulties.
• Act as an ambassador of Uber Eats' mission, brand, and product.
• Travel at least once a month to the assigned territory within the Midwest.

Requirements

• At least 3 years of experience in sales, operations, account management, or similar functions with full responsibility for growing a book of business and hitting specific goals.

Nice-to-haves

• Experience dealing with integration/POS related issues.
• Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plans.
• Experience in SQL.
• Outstanding work ethic, attention to detail, and curiosity.
• Ability to clearly frame a value proposition and build a case by asking the right questions.
• Persistence and influence to overcome objections and gain commitment from clients.
• Ability to manage ambiguity and complex problem solving when working towards a goal.
• Effective internal and external communication.
• Proficiency in Salesforce and Google Sheets/Excel.

Benefits

• Base salary range of USD$79,000 - USD$88,000 per year.
• Eligibility to participate in Uber's bonus program.
• Potential equity award and other types of compensation.
• Various benefits as detailed on the Uber careers benefits page.