Account Manager Order Entry CHASE Professionals - 3.8 Norcross, GA Job Details Full-time $56,000 - $62,000 a year 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Sales Customer service SAP Mid-level Bachelor's degree Account management Leadership 2 years Full Job Description JOB SUMMARY: Work in a team environment to process customer orders and troubleshoot customer concerns. Adhere to all policy, safety and company standards. Essential Functions: Answer and manage phone calls as applies Manage new customer onboarding process Receive, review, process all orders in SAP •Process expedited parcel shipments prior to daily cutoff. Determine “ship from/ship to” location and best way to ship product Calculate freight costs or obtain freight quote and include in order at time of processing Coordinate paperwork and send to 3rd party warehouses and freight companies. Verify accurate pricing on customer Purchase Order and request revisions as applies Investigate short payments from Accounting and request credit/debit for damages or inventory discrepancies Process drop ships prior to daily cutoff; enter tracking information daily Investigate and process credits and short payments Process claims for carriers and warehouse as needed Support Sales team and customer requests on product and the sales process • Offer substitutions to products not available Work closely with Production and Logistics to ensure order fulfillment Work closely with Accounting to ensure accurate invoicing Investigate open orders; ensure orders are invoiced by month end Work as a team to develop standard operating procedures (SOP's) for department Assure accuracy of data entered in SAP and data provided to other departments Job Type: Full-time Pay: $56,000.00 - $62,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Education: Bachelor's (Required) Experience: Customer service: 2 years (Required) SAP: 2 years (Preferred) Ability to Commute: Norcross, GA 30093 (Preferred) Work Location: In person