Account Manager/Outside Sales

Applied Industrial Technologies - Columbus, OH

Full-time

Columbus, OH

Fabricated Metal Product Manufacturing

About the position

As an Account Manager at Applied Industrial Technologies, you will play a crucial role in our commitment to providing exceptional service and products to our customers. This position is centered around relationship-based sales, where you will be responsible for building and managing your own book of business within an established territory. You will have the opportunity to work with a diverse range of clients, from engineers to purchasing agents, ensuring that their needs are met through a consultative sales approach. Your success in this role will directly impact your earnings, as all income is uncapped, allowing you to maximize your potential based on your networking and prospecting abilities. In this dynamic role, you will be tasked with achieving sales and profit goals by not only developing new business but also nurturing existing customer relationships. This will involve conducting sales and service activities, identifying product applications, and introducing new products and services to your clients. You will prepare quotations and proposals, negotiate terms, and close transactions, all while maintaining strong communication with your customers. Additionally, you will organize and conduct training sessions to ensure that your clients are well-informed about the products and services we offer. Your responsibilities will also include surveying market and competitive conditions, completing reports on itineraries, expenses, sales calls, leads, and other related matters. You will need to monitor customer complaints, follow up on outstanding orders, and be prepared to make emergency calls, night calls, and deliveries as required. This role reports directly to the General Manager, providing you with the support and guidance needed to excel in your position.

Responsibilities

• Grow territory and earnings by bringing in new business and developing repeat business relationships within existing accounts.
• Call on engineers, maintenance, purchasing, and others to determine their needs through a consultative approach.
• Achieve sales and profit goals by developing and retaining existing customers and opening new business.
• Conduct sales and service activities, develop strong customer relationships, identify product applications, and introduce new products and services.
• Prepare quotations and proposals, follow up, negotiate terms, and close transactions.
• Organize and conduct training sessions for customers.
• Survey market and competitive conditions.
• Complete reports regarding itineraries, expenses, sales calls, leads, and other related matters.
• Monitor customer complaints, follow up on outstanding orders, and make emergency calls, night calls, and deliveries as required.

Requirements

• Minimum of 2 years proven outside industrial sales experience with a tangible product OR 2+ years customer service/inside sales experience with bearing and power transmission products.
• Proven experience and success in developing new business, building repeat business, and managing a sales territory.
• Mechanical aptitude, strong desire to succeed, sense of urgency, and sense of humor.
• Excellent verbal and written communication and interpersonal skills, with the ability to establish rapport and build solid relationships at all levels of customer organizations.
• Good communication skills (written & verbal), good English grammar.
• Computer skills and knowledge, including Excel.
• Power transmission, hydraulics, and/or bearings product experience preferred.
• High school diploma or equivalent.
• Valid driver's license and satisfactory driving record (MVR).

Nice-to-haves

• Experience in industrial distribution.
• Ability to communicate effectively with a diverse range of clients.