Account Manager - Parsippany, NJ

Securitas - Parsippany-Troy Hills, NJ

Full-time - Mid Level

Parsippany-Troy Hills, NJ

10,001+ employees

Administrative and Support Services

About the position

The Account Manager position at Securitas Security Services USA, Inc. in Parsippany, NJ is responsible for overseeing security operations for a group of smaller accounts. This role is crucial in maintaining a safe and secure environment for clients by managing security services, enhancing service delivery, and ensuring operational effectiveness. The Account Manager will lead a team of security personnel, handle client relations, and support business development efforts.

Responsibilities

• Manages day-to-day security operations of a large corporate site
• Coordinates & manages security response to emergencies
• Oversees training & development for all security officers
• Supervises personnel in job duties & responsibilities, and provides counseling, training & disciplinary action
• Ensure all rules and post orders are followed in accordance to standard operating procedures
• Manages payroll and staffing schedules, ensuring all posts are fully staffed
• Supports HR on investigations of policy infractions and other employee relations incidents
• Oversees the recruitment, selections, training, and retention of high caliber staff, in coordination with management
• Performs all responsibilities designated for the roles of the Security Operations Center (SOC), Patrol Officer, Reception Officer, etc.

Requirements

• Must maintain a valid NJ SORA license
• Bachelor's degree in Criminal Justice, Business Administration, or a related field is highly preferred
• Minimum 3 years of corporate security or law enforcement experience
• Prior security management or law enforcement supervision is highly preferred
• Excellent customer service and communication skills (written & verbal)
• Proficient in MS Office as well as card access control systems, CCTV, and various digital management systems

Benefits

• Weekly pay
• Competitive benefits
• Flexible schedules