Account Manager/Phlebotomy Supervisor (Prime Labs)

Mako Medical Laboratories - South Jordan, UT

Full-time

South Jordan, UT

Ambulatory Health Care Services

About the position

The Account Manager / Phlebotomy Supervisor is responsible for managing client relationships and overseeing the operations of the phlebotomy department. This role involves ensuring client satisfaction, leading the phlebotomy team, maintaining quality control, and ensuring compliance with regulatory standards. The position requires effective communication with clients and collaboration with internal teams to enhance service delivery and account growth.

Responsibilities

• Serve as an additional point of contact for assigned clients, understanding their needs, and maintaining strong relationships.
• Communicate regularly with clients to provide updates, address inquiries, and identify opportunities for service improvement.
• Collaborate with internal teams to ensure client needs are met efficiently.
• Help launch non-PSR accounts in partnership with the sales representative to ensure smooth launches and good workflow.
• Work with the sales representative on any office workflow, or data integrity initiatives, to ensure smooth orders and clean claims in all offices.
• Oversee CIR resolution, PPE resolution and AR follow up with all accounts listed in their territory.
• Provide necessary CIR and PPE Resolution reporting to Director as requested and scheduled.
• Follow up with accounts, PSR's and Sales Representative to clear CIR's, PPE's and AR.
• Help monitor account performance based upon PSAM's view of the office in terms of staffing, order volume, clean claims and other factors.
• Supervise and lead the phlebotomy team, including training, scheduling, and performance management.
• Implement quality control measures to ensure accurate specimen collection, handling, and processing.
• Maintain compliance with regulatory standards, safety protocols, and best practices.
• Oversee the maintenance and calibration of phlebotomy equipment and supplies.
• Ensure a positive patient experience during the phlebotomy process by addressing patient concerns and providing clear information.
• Collaborate with healthcare professionals and administrative teams to ensure seamless patient care and specimen processing.
• Maintain accurate records of specimen collection, patient data, and quality control measures to meet regulatory requirements.
• Identify market trends, competitors, and opportunities to provide valuable insights and strategic advice to clients.
• Negotiate contract terms, renewals, and pricing in collaboration with clients and internal stakeholders.

Requirements

• Certified Phlebotomy Technician (CPT) certification or equivalent.
• Strong leadership, communication, and interpersonal skills.
• Problem-solving skills to address challenges during the phlebotomy process.
• Proficiency in using phlebotomy equipment and technology.
• Ability to work collaboratively in a fast-paced and dynamic environment.

Nice-to-haves

• Phlebotomy Certification