Account Manager - Portland, OR

Hoist And Crane Service Group - Eugene, OR

Full-time - Mid Level

Eugene, OR

1-10 employees

Administrative and Support Services

About the position

The Account Manager at Hoist & Crane Service Group is responsible for building and maintaining long-term relationships with clients in the industrial manufacturing sector. This role involves overseeing a portfolio of customers, developing new business opportunities, and ensuring customer satisfaction through effective communication and service delivery. The ideal candidate will have a strong background in sales, particularly in the heavy machinery and equipment repair industry, and will be skilled in managing accounts and meeting sales quotas.

Responsibilities

• Oversee a portfolio of assigned customers and develop new business from existing clients.
• Actively seek new sales opportunities and meet ambitious individual and team-wide sales quotas.
• Increase profitable sales revenue through scheduled consultations, cold sales calls, and various marketing methods.
• Offer a full inventory of equipment repair and services to new and current customers.
• Liaise with cross-functional internal teams to ensure customer satisfaction and improve the customer experience.
• Execute paperwork, quotes, and various correspondences in a timely and accurate manner.
• Maintain consistent and professional follow-up and communication with clients.

Requirements

• High School Diploma, GED, or equivalent experience is required.
• Bachelor's degree in Management, Marketing, Engineering, or a related field preferred.
• Basic understanding of all types of heavy equipment repair and maintenance.
• Excellent phone and communication skills.
• General knowledge and understanding of crane service business.
• Experience in industrial sales.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent interpersonal skills and detail-oriented.
• Strong organizational skills and documentation skills.
• Self-motivated with a strong work ethic.

Nice-to-haves

• Knowledge of overhead cranes and other types of heavy machinery.
• Familiarity with account management software (CRM).
• Understanding of consumer behavior.

Benefits

• Medical, Dental, and Vision coverage
• Long and short-term disability
• 401K