Account Manager (Public Administration - Remote)

Centralsquare Technologies-posted about 1 year ago
Full-time • Mid Level
Remote • Greensboro, NC
5,001-10,000 employees
Professional, Scientific, and Technical Services
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The Account Manager role at CentralSquare involves establishing and maintaining long-term relationships with clients in the public administration sector. The position focuses on client satisfaction, promoting additional product offerings, and ensuring the renewal of annual system maintenance contracts. The Account Manager will work under moderate supervision, utilizing tools like Salesforce to manage sales pipelines and client communications, while also engaging in ethical sales practices to meet and exceed customer expectations.

  • Maintain sales coverage for assigned territory.
  • Sell additional add-ons and cross-sell products to CentralSquare customers.
  • Monitor quota progress through regular reviews with management.
  • Promote whitespace selling of additional cross-sell products and complex offerings.
  • Utilize CentralSquare Value Selling (CSVS) during sales cycles.
  • Document communications and maintain sales pipeline in Salesforce.
  • Secure sales ethically to meet customer expectations.
  • Engage customers through various communication methods to promote product offerings.
  • Coordinate demo events and meetings for clients.
  • Act as the liaison for group events in the assigned territory.
  • Explain CentralSquare product offerings to customers and become a trusted advisor.
  • Communicate customer needs to internal teams and set correct expectations during demos.
  • Negotiate and implement contracts and sales orders following internal processes.
  • Engage with proposals team for RFPs in the assigned territory.
  • Provide friendly customer service and engage customer support when needed.
  • Learn about the assigned territory, including competitors and product usage.
  • Travel up to 25% for on-site presentations and meetings.
  • Bachelor's Degree required, preferably in Business Administration or similar focus.
  • Minimum of 3-5 years of client-facing sales experience, preferably in software sales.
  • Proficient in Salesforce and other MS Office products.
  • Ability to learn and adapt quickly in a fast-paced work environment.
  • Tuition reimbursement
  • Parental leave
  • Paid volunteer hours
  • Unlimited PTO
  • Flexible work environment
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