Account Manager (Req #: 21)

Niles Enterprises - Fenton, MI

Full-time - Mid Level

Fenton, MI

Motor Vehicle and Parts Dealers

About the position

The Account Manager position at Niles Enterprises, LLC is designed to foster long-term relationships with a portfolio of accounts, both existing and new, within a defined territory. The role focuses on understanding customer demands, generating sales, and managing service or sales of customer accounts. The Account Manager acts as a liaison between customers and internal teams, ensuring a positive customer experience and collaboration across departments to meet customer needs and expectations.

Responsibilities

• Manage communication with assigned customers.
• Understand customers' corporate structure and decision-making processes.
• Contract management related to Maintenance Service Agreements (MSA's).
• Act as the customer's representative inside Niles to ensure a positive customer experience.
• Collaborate with various internal departments to fulfill customer needs and expectations.
• Work with Safety and QAQC to ensure all bid criteria are met.
• Collaborate with the Estimating Team to bid on projects and develop pricing strategies.
• Enhance customer relationships by understanding project importance.
• Work closely with the Operations Team at a project level to meet/exceed customer expectations.
• Identify potential for relationship growth with field leaders.
• Ensure a successful customer onboarding process.
• Support Business Plans to assist Senior Management Team in meeting strategic goals.
• Conduct customer surveys to track company performance.
• Manage relationships with existing customers to increase work volume and introduce new services.
• Collect and analyze data concerning customer behavior to understand changing needs.

Requirements

• 3+ years of Sales, Marketing, and Account Management background.
• Experience in industrial painting and/or roofing preferred or in general construction-related industries.
• Estimating experience in a construction-related industry is a plus.
• Proven track record of success in building and maintaining relationships.
• Computer knowledge.
• Excellent verbal and written communication skills and interpersonal skills.
• Attention to detail.
• Analytical and problem-solving skills.
• Technical Skills in Microsoft Office Suite and CRM - account management software.