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Verizon Communications - Muskegon, MI
posted about 2 months ago
About the position
The Account Manager for Retail SMB Business Sales at Verizon is responsible for introducing small and medium business customers to innovative 5G products and services tailored to their unique needs. This role involves engaging with customers both in retail settings and through digital channels, utilizing solutions-based selling techniques to drive business results and expand the customer base. The position emphasizes collaboration with Consumer Retail Sales Representatives and requires a proactive approach to prospecting and customer service.
Responsibilities
- Introduce small and medium business customers to 5G products and services.
- Interact with customers in retail stores, digitally, and through outbound prospecting.
- Demonstrate the value of products and services by providing end-to-end technology solutions.
- Drive small business results through the retail channel by mentoring Consumer Retail Sales Representatives.
- Grow the customer base by acquiring and retaining accounts in the small business segment.
- Utilize solutions-based selling techniques to address business problems for customers.
- Conduct outbound sales prospecting and customer visits.
- Service the needs of the existing customer base.
- Use sales enablement systems and tools to track, forecast, and manage the sales pipeline.
Requirements
- Bachelor's degree or four or more years of work experience.
- Three or more years of relevant work experience in sales, marketing, or customer service.
- Valid driver's license.
- Willingness to travel.
Nice-to-haves
- Associates or Bachelor's Degree or related certifications/college courses.
- Outside sales experience including outbound prospecting.
- Wireless sales experience exceeding quota.
- Experience influencing a team to drive sales results.
- Capability to drive positive results in a team environment.
- Strong people skills for influencing, negotiating, and conflict resolution.
Benefits
- Best in class medical, dental, and vision insurance.
- Verizon 401(k) plan with matching contributions up to 6%.
- $5,000 or more stock grant per year.
- Sales recognition programs with travel and gifts for top performers.
- Five weeks of paid time off (vacation, holidays, and personal days).
- 8 weeks of paid parental leave for eligible new parents.
- Up to $8k per year in tuition assistance.
- Industry certifications through Verizon's Get Certified program.
- Discounts up to 50% off on Verizon products and services.
