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Verizon Communications - Temple, TX
posted 2 months ago
About the position
The Account Manager for Retail SMB at Verizon is responsible for introducing small and medium business customers to innovative 5G products and services tailored to their unique needs. This role involves engaging with customers both in-store and digitally, driving new business through prospecting and networking, and mentoring retail sales representatives to enhance sales results. The position emphasizes solutions-based selling and requires a proactive approach to customer service and account management.
Responsibilities
- Introduce small and medium business customers to 5G products and services.
- Interact with customers in retail stores, digitally, and through outbound prospecting.
- Demonstrate the value of products and services by providing end-to-end technology solutions.
- Generate new business through prospecting, networking, and working leads and referrals.
- Drive small business results through the retail channel by mentoring Consumer Retail Sales Representatives.
- Grow the customer base by acquiring and retaining accounts in the small business segment.
- Utilize solutions-based selling techniques to address business problems for customers.
- Conduct outbound sales prospecting and customer visits.
- Service the needs of the existing customer base.
- Use sales enablement systems and tools to track, forecast, and manage the sales pipeline.
Requirements
- Bachelor's degree or four or more years of work experience.
- Three or more years of relevant work experience in sales, marketing, or customer service.
- Valid driver's license.
- Willingness to travel.
Nice-to-haves
- Associates or Bachelor's Degree or related certifications/college courses.
- Outside sales experience including outbound prospecting.
- Wireless sales experience exceeding quota.
- Experience influencing a team to drive sales results.
- Strong people skills for influencing, negotiating, and conflict resolution.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid holidays
- Five weeks of paid time off
- Eight weeks of paid parental leave
- Up to $8k per year in tuition assistance
- Discounts up to 50% off on Verizon products and services
- Stock grant per year as part of Verizon's Stock Together award program
