Account Manager - Retention (Remote Working)

$50,000 - $110,000/Yr

Regus Management Group - Addison, TX

Full-time - Entry Level

Remote - Addison, TX

Real Estate

About the position

The Account Manager - Retention role at Regus Management Group, LLC focuses on enhancing customer relationships and retaining clients through effective communication and tailored solutions. This remote position emphasizes achieving sales targets while providing excellent customer service, contributing to the company's mission of transforming the work experience for individuals and businesses alike.

Responsibilities

• Answer and make calls to current customers to address their business needs.
• Retain clients by providing suitable services or customized solutions.
• Achieve and surpass monthly sales targets and daily metrics.
• Manage a pipeline of clients and ensure a positive client journey.
• Reactivate inactive clients and offer solutions aligned with their current needs.
• Obtain referrals, up-sell, and cross-sell services to enhance customer experience.

Requirements

• Experience in Customer Service, Sales, or Account Management.
• Excellent customer orientation and proven negotiation skills.
• Strong appetite for learning and self-improvement.
• Ability to multi-task and manage time efficiently.
• Strong verbal and written communication skills.
• Capacity to build and maintain strong, long-lasting customer relationships.
• Proven ability to achieve and exceed monthly sales goals.
• Experience managing a pipeline of client questions and overcoming objections.

Nice-to-haves

• Experience in a remote working environment.
• Familiarity with video conferencing tools and multiple screen navigation.

Benefits

• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year
• Competitive 401K Program with a Company match
• Affordable and comprehensive health care for full-time team members
• Monthly commission plan program
• Employee Assistance Program
• Access to corporate discounts through BenefitHub