Account Manager, Self-Service

$60,000 - $65,000/Yr

Cadent - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Miscellaneous Manufacturing

About the position

The Account Manager for AdTheorent's Self-Service line of business will play a crucial role in managing client relationships and ensuring the success of their media buying campaigns. This position involves consulting clients on platform capabilities, coordinating with internal teams, and driving growth in the self-service offering through effective account management and upselling strategies.

Responsibilities

• Establish and manage relationships with new and existing self-service clients, focusing on both the high-level partnership as well as campaign-specific support
• Carry out regular tasks to support the relationship, including billing, coordinating client interactions, and other operational needs
• Advise clients on high-level platform capabilities and campaign setup best practices, including structure, targeting, and pixel placement to support successful execution and user satisfaction
• Act as the main point of contact for assigned accounts and ensure client deliverables are provided in a timely manner
• Contribute to business reviews and collaborate with sales to establish ways of improving the working relationship with clients and grow ADTH's share-of-wallet
• Actively upsell when performance and/or offerings align with customer's business needs
• Execute client requests coordinating amongst the appropriate stakeholders across Operations, Partnerships, Engineering, Marketing, and Finance
• Keep abreast of digital media developments and industry technologies and capabilities
• Work with Associate Account Managers to give them exposure to day-to-day tasks

Requirements

• Bachelor's degree - relevant degrees in marketing or communications a plus
• 1-2 years in digital programmatic; digital media planning or buying, digital adtech account management or client services
• Results and goal oriented
• Independent, confident, and enthusiastic
• Possess great initiative and proactively identifies new opportunities
• Customer service oriented

Nice-to-haves

• Experience in a demand-side platform (DSP)
• Familiarity with Salesforce and JIRA

Benefits

• Health insurance
• Paid time off