Account Manager & Service Technician

$125,000 - $175,000/Yr

Meras Engineering - Hayward, CA

Full-time - Mid Level

Hayward, CA

Merchant Wholesalers, Nondurable Goods

About the position

The Industrial Account Manager/Business Development role at Meras Engineering Inc. is focused on generating leads, meeting sales goals, and maintaining relationships with existing customers in the water treatment industry. This position requires a results-driven individual who actively seeks out customer prospects and leads a team of Service Technicians to deliver optimal customer experiences. The role involves managing a significant customer base and ensuring customer satisfaction while adhering to company policies and legal guidelines.

Responsibilities

• Increase sales annually by 15%.
• Manage a customer base of $500,000 to $1,000,000 in annual sales.
• Pursue continuous sales efforts of Meras products and services to meet a sales quota.
• Participate in sales pipeline meetings and review goals and progress towards individual and division-wide quota.
• Utilize Salesforce to track all sales activity for prospective, new, and existing customers.
• Utilize Salesforce to track service visits and reporting on a weekly/monthly basis.
• Conduct marketing analysis and identify prospective customers.
• Establish and maintain good relationships and frequent communication with customers.
• Assure customer satisfaction with our products and service offerings.
• Adhere to all Company policies, procedures, rules, and regulations, written and oral.
• Support Industrial Team with technical questions, account-specific questions, and any other questions/issues that arise.
• Develop goals and objectives to grow the business and elevate the Meras brand.
• Maintain relationships with partners/vendors/suppliers.
• On-site monthly testing and analysis of industrial water systems at customer sites.
• Gather, analyze, and interpret external and internal data and write reports.
• Represent the company in events, conferences etc.
• Ensure adherence to legal rules and guidelines within Meras and at customer sites.

Requirements

• 5+ years of experience in water treatment, mechanical, and/or similar industry.
• 5+ years of business development experience.
• Able/willing to obtain CWT and ASSE 12080 certifications within the first year of employment.
• Strong business acumen.
• Intermediate Microsoft Office skills (Word, Excel, Power Point, Outlook).
• Intermediate Salesforce CRM software skills.
• Excellent verbal and written communication skills.
• Must be located in or near Hayward - San Francisco.