Account Manager - Supply Chain & Purchasing

Robert Half - Providence, RI

Full-time - Entry Level

Providence, RI

Administrative and Support Services

About the position

The Account Manager - Supply Chain & Purchasing role at Robert Half is a short-term contract position focused on managing various aspects of supply chain and purchasing functions. The position involves processing customer applications, maintaining customer records, resolving inquiries, and monitoring customer accounts to ensure efficient operations and customer satisfaction.

Responsibilities

• Assign product item numbers and UPCs, and build standard costs for new items across various merchandising options.
• Generate and track purchase orders using a Microsoft Dynamics database.
• Manage daily communications with overseas offices to ensure workflow adherence.
• Execute customer-specific SOPs and vendor manuals across multiple departments, ensuring all requirements are met prior to shipping.
• Attend and report on status updates at bi-weekly production meetings with the product development team and weekly forecasting meetings.
• Download and enter customer purchase orders into a Microsoft Dynamics database.
• Dispute compliance/shortage claims on Supply Pike, SaaS and follow up on required documents needed to submit disputes on their portal.
• Collaborate with all departments to ensure the successful execution of customer programs.
• Manage the updating of ocean freight vessel tracking files and supporting inbound inventory tracking files at the DC levels.
• Utilize skills in Customer Service, Invoice, Logistics, EDI - Electronic Data Interchange, EDI Specialist, and Purchasing Functions to effectively perform tasks.

Requirements

• Proven experience in Account Management, ideally within Supply Chain & Purchasing
• Strong knowledge of Customer Service principles and practices
• Experience in handling Invoices and understanding of financial documents
• Solid understanding of Logistics and its role in the supply chain process
• Proficiency in EDI - Electronic Data Interchange is a must
• Previous experience as an EDI Specialist will be a significant advantage
• Familiarity with Purchasing Functions and related operations
• Excellent communication and negotiation skills
• Ability to build and maintain professional relationships with clients
• Problem-solving attitude with an eye for detail
• Proficiency in using relevant software and online tools
• Bachelor's degree in Business Administration, Supply Chain Management, or related field.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan