Account Manager - The Belgrove Resort

Towne Park - West Palm Beach, FL

Full-time - Mid Level

West Palm Beach, FL

5,001-10,000 employees

Administrative and Support Services

About the position

The Account Manager at Towne Park is responsible for overseeing a Tier 1 or 2 account, focusing on financial performance, guest/patient satisfaction, and client satisfaction objectives. This role involves managing business metrics, human resources, service delivery, and client relations to ensure exceptional service and operational efficiency.

Responsibilities

• Oversee account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
• Drive business metrics and performance measurements to ensure effectiveness and compliance.
• Improve financial performance and profitability of the account.
• Manage scheduling, overtime, tip reporting, and timekeeping for associates.
• Engage in recruitment and hiring processes to select the best candidates.
• Foster an environment that retains talented associates and responds to feedback.
• Conduct regular performance appraisals and provide coaching for direct reports.
• Ensure consistent guest/patient service experience across all shifts.
• Develop relationships with clients and maintain regular communication.
• Utilize Towne Park systems to control assets and expenditures.

Requirements

• Associate's degree and a minimum of two years of related experience or equivalent combination of education and experience.
• Knowledge of general business practices including accounting, human resources, and customer service.
• Ability to effectively plan, set priorities, and manage multiple projects under pressure.
• Computer proficiency with MS Office (Excel, Word, Outlook) and various technology applications.
• Valid driver's license and clean driving record.

Nice-to-haves

• Experience in hospitality or service management roles.
• Familiarity with safety and risk management procedures.
• Strong written and verbal communication skills.

Benefits

• Medical, dental, and vision insurance.
• Accident insurance and critical illness insurance.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability insurance.
• 401k retirement savings plan with company match.
• Paid Time Off (PTO) accrual and paid holidays.