Account Manager - Wholesale and/or Hospitality

$45,760 - $49,920/Yr

Dahlgren Duck & Associates - Dallas, TX

Full-time - Mid Level

Dallas, TX

Merchant Wholesalers, Durable Goods

About the position

The Account Manager will lead and maintain full account support for client accounts, ensuring overall client satisfaction, driving process optimization, and maximizing profitability. This role requires a highly driven, organized, and self-starting individual who excels in managing relationships and anticipating client needs for growth and efficiency.

Responsibilities

• Manage all aspects of assigned customer accounts.
• Maintain proficiency with company systems, including Admin, Netsuite, NuOrder, and Office365.
• Oversee client communications, conflict resolution, and compliance on client deliverables and revenue.
• Build rapport with clients and develop strong relationships and trust.
• Ensure client issues are addressed promptly and escalate necessary communications to leadership.
• Maintain a holistic understanding of key account status to identify potential opportunities or issues.
• Identify, qualify, and secure new business development opportunities.
• Provide routine client reporting on a weekly, monthly, and/or quarterly basis.
• Optimize revenue and profitability on existing accounts by proposing additional solutions and services.
• Review all major deliverables to ensure accuracy, quality standards, margin requirements, and client expectations are met.
• Contribute to market strategy by monitoring competitive products and client reactions.
• Process purchase orders for fulfillment and product needs as presented by clients.
• Assist with accounting functions such as accounts payable, receivables, and purchase order funding.
• Maintain consistent communication with remote colleagues and management regarding account activity.

Requirements

• Minimum 3 years of Account or Customer Management experience.
• Proven Account Management skills to create, maintain, and enhance customer relationships.
• Undergraduate degree required.
• Experience in a warehouse or fulfillment facility is a plus.

Nice-to-haves

• Experience in the luxury lifestyle industry.
• Familiarity with design coordination and procurement processes.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance