Account Manager - Wholesale

Nebraska Public Power District - Kearney, NE

Full-time - Mid Level

Kearney, NE

Utilities

About the position

The Account Manager - Wholesale at Nebraska Public Power District (NPPD) is responsible for managing and developing long-term relationships with assigned customer accounts. This role emphasizes outstanding customer service, advocacy for customer needs, and collaboration with internal departments to resolve issues and provide solutions. The Account Manager is accountable for the overall performance of their accounts and must understand customer needs to exceed expectations and deliver results.

Responsibilities

• Manage, develop, and maintain positive long-term relationships with assigned key customer accounts.
• Understand customer needs and identify how NPPD can address them.
• Act as the primary contact point between the customer account and NPPD internal departments.
• Prepare and present annual account plans for each assigned Key Account.
• Deliver customer outcome-oriented presentations and develop proposals for customer requests.
• Question existing practices to develop new business approaches and protect district assets.
• Achieve a position as a trusted customer resource and identify special power products for customers.

Requirements

• Bachelor's degree in Business, Marketing, Technical, or related field and 2 years' experience, OR Associate's Degree and 4 years' experience, OR High School/GED and 6 years' experience.
• Professional level customer service experience in electrical utility operations, system planning, or contract administration is required.
• Leadership experience and supervisory skills training are required.
• Completion of Key Account Certification Training Program within 18 months of position start date.

Nice-to-haves

• Knowledge of certified Key Account Executive Techniques is preferred.

Benefits

• Medical and dental insurance
• 401K retirement plan
• Paid holidays
• Paid vacation
• Paid medical
• Training opportunities