Account Manager

$55,000 - $65,000/Yr

Connected Staffing Solutions

Full-time - Mid Level

Remote

About the position

The Account Manager position at Connected Staffing Solutions is a fully remote role focused on building and maintaining strong relationships with clients. The primary goal is to ensure client satisfaction while identifying opportunities for upselling and cross-selling additional products and services. This role offers a competitive salary with uncapped commission potential, making it ideal for motivated individuals looking to drive revenue growth in a supportive environment.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients, developing and maintaining long-term relationships to ensure customer satisfaction and retention.
• Identify opportunities to upsell and cross-sell additional products and services to existing clients, driving revenue growth and meeting individual sales targets.
• Create and execute account plans that align with the clients' business goals and objectives, ensuring proactive engagement to address their needs.
• Address client concerns and issues, providing effective solutions in a timely manner and escalating complex problems to senior management when necessary.
• Monitor client accounts and analyze performance metrics, preparing regular reports for both internal stakeholders and clients.
• Work closely with the sales, marketing, and customer service teams to ensure a cohesive client experience and address any potential service gaps.
• Lead the contract renewal process, negotiating terms and ensuring clients continue their partnership with the company.
• Participate in comprehensive training to gain a thorough understanding of our products, services, and internal systems.

Requirements

• Proven experience in account management, sales, or a related field.
• Strong communication, negotiation, and interpersonal skills with a customer-first attitude.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Experience in upselling and cross-selling within existing client bases.
• Self-motivated, goal-oriented, and able to work independently in a remote environment.
• Proficiency with CRM software and other account management tools.
• Flexibility to adapt to clients' needs and occasionally work outside regular business hours to ensure client satisfaction.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching