Account Manager

Perfect 10 - Little Rock, AR

Full-time - Entry Level

Little Rock, AR

Personal and Laundry Services

About the position

The Account Manager is the internal support to external and internal customers. This individual is responsible for customer service, answering product questions, producing accurate quotes & orders, maintaining data in the CRM, and assisting with customer forecasting. The Account Manager is directly and indirectly charged with growing the Infrastructure distribution business through these efforts.

Responsibilities

• Responsible for qualifying the business needs and implementing customer specific strategies in achieving defined customer growth targets.
• Ability to re-engage customers who are low or non-performing by developing new strategies, offering solutions and tactics to develop and grow current business.
• Responsible for onboarding and educating all new customers regarding current product offering and meeting their needs.
• Interact and maintain a business relationship with counterparts within the organization and execute strategies and objectives provided by management.
• Develop and maintain positive working relationships with other team members within the department and throughout the organization.
• Other duties as assigned by management.
• Regular and prompt attendance at work is a primary function and requirement of this position.
• Established strong understanding over a minimum of 12 continuous months of overall product knowledge and processes necessary for supporting orders and quotes to customers.
• Able to manage heavy workloads with a positive attitude while growing and developing a sustainable and healthy region.
• Some light travel may be required.
• Must be highly organized.
• Ability to multitask.
• Provide market feedback and forecasting, acting as a liaison between the industry and PV.

Requirements

• High School Graduate or General Education Degree (GED).
• Bachelor's degree in business preferred.
• Two years of experience in the Infrastructure industry working with construction or distribution, preferred.
• Two years of inside sales/Customer Service experience preferred.
• Knowledge in Microsoft AX, Salesforce and Web Search a plus.
• Computer literate in a Microsoft Windows environment.
• Intermediate level of experience using Microsoft Excel.
• Intermediate level of experience using Microsoft Outlook.
• Intermediate level of experience using Microsoft Word.
• Intermediate level of experience using Microsoft PowerPoint.

Benefits

• Neat and professional appearance and demeanor.
• Read and understand material such as detailed operating and procedure manuals, case histories, diagrams, etc.
• Write materials, such as standard memos, letters, or detailed forms.
• Proficient in intermediate mathematical skills such as adding, subtracting, dividing, multiplying, and calculation of fractions, percentages, ratio, and measurements.
• Knowledge of measurements such as length, height, width, inches, feet, and meters.