Account Manager

The Language Group - Virginia Beach, VA

Full-time - Entry Level

Virginia Beach, VA

Professional, Scientific, and Technical Services

About the position

The Account Manager at The Language Group is responsible for the retention and growth of existing client accounts within a multicultural localization services company. This role involves maintaining client relationships, educating clients about services, and driving client satisfaction and engagement. The position offers opportunities for skill development and career advancement in a hybrid work environment.

Responsibilities

• Serve as the account manager for a defined group of existing accounts.
• Maintain regular communication with clients as the main point of contact.
• Educate clients about company services, capabilities, and differentiators.
• Create and develop opportunities to increase revenue.
• Manage onboarding of new service lines.
• Conduct client business reviews to increase engagement.
• Prepare and deliver proposals, pricing, and presentations.
• Drive increases in client satisfaction and engagement through feedback, troubleshooting, and issue resolution.
• Work with Operations to ensure client opportunities are well matched with product delivery capabilities that meet target profitability margins.
• Record all opportunity information, client communication and sales activities within the CRM, as directed.
• Attend offsite conferences, trade shows, special events, and client meetings, as necessary.
• Assist in virtual and offsite training for new clients.
• Respond to appropriate RFP's, RFQ's and RFI's.

Requirements

• Bachelor's degree in business, economics, or related field.
• Minimum of one year experience in sales or customer service.
• Effective client service and presentation skills with the ability to maintain and extend client relationships.
• Excellent time management skills and keen attention to detail.
• Fluent, clear, and articulate in verbal and written communication with the ability to convey interest and enthusiasm.
• Assertive and able to take charge of a situation when appropriate with the ability to lead, motivate and influence others.
• Ability to travel as needed.

Nice-to-haves

• Foreign language experience is a plus.

Benefits

• Competitive salary
• Substantial benefit package