Brightview Landscapes Careers - Elmhurst, IL

posted about 1 month ago

Full-time - Mid Level
Onsite - Elmhurst, IL

About the position

The Account Manager at BrightView serves as the primary contact for clients, focusing on building long-term relationships that enhance client satisfaction and retention. This role involves overseeing field operations and supervising a Production Manager to ensure high-quality service delivery. The Account Manager is responsible for client satisfaction, sales initiatives, and operational leadership within the branch.

Responsibilities

  • Develop and maintain long-term relationships with clients
  • Perform site walkthroughs with clients to ensure quality and service expectations are met
  • Facilitate the resolution of client concerns to ensure renewal
  • Proactively present site enhancement ideas to clients
  • Generate referrals from existing clients and pass them to the Business Developer
  • Develop accurate estimates for new and existing clients, maintaining acceptable gross margins
  • Assist in overall leadership of the branch
  • Maintain satisfactory accounts receivable levels
  • Coordinate with the Branch Administrator to ensure branch databases contain up-to-date client information

Requirements

  • 1 year minimum of supervisory experience in the landscape or service industry
  • An associate's degree in a business-related field or equivalent experience
  • A minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace

Nice-to-haves

  • The ability to coach and develop teams

Benefits

  • Paid time off
  • Health and wellness coverage
  • 401k savings plan
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