Account Manager

$55,000 - $60,000/Yr

Morel Ink - Portland, OR

posted 7 days ago

Full-time - Mid Level
Portland, OR
Printing and Related Support Activities

About the position

The Account Manager at Morel Ink serves as a trusted advisor to clients, focusing on helping them achieve their business goals through innovative products and services. This role involves generating new leads, nurturing existing accounts, and closing sales opportunities while maintaining long-lasting customer relationships and delivering on program commitments.

Responsibilities

  • Find, attract, activate, and retain new and existing Morel Ink customers.
  • Identify customer business objectives and demonstrate how Morel Ink products and services meet their needs.
  • Build long-term, trusting relationships with customers using a proactive, strategic approach.
  • Be an expert in Morel Ink communication solutions, demonstrating how our services are designed to meet clients' business objectives.
  • Stay in touch with existing and previous customers, informing them of new products, services, and improvements that may interest them.
  • Create strategies to grow, enhance, and maintain long-term profitable customer relationships.
  • Maintain communication rhythms with active and non-active clients, including onsite visits.
  • Meet or exceed sales activity standards (including SOPs) and revenue performance goals.
  • Assist in customer recovery as required; resolve any issues that may arise post-sale.
  • Maintain detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems within Morel Ink's CRM.
  • Collaborate with cross-functional teams to support sales efforts.
  • Engage resources required to support sales implementation and activation efforts.
  • Perform other duties as assigned.

Requirements

  • 5+ years of commercial inside sales experience.
  • Experience in sales planning, proposals and selling to key decision-makers and executives.
  • Strong solutions-based selling, presentation and closing skills.

Nice-to-haves

  • Exceptional customer service skills & attention to detail.
  • Effective written and verbal communication skills.
  • Ability to multi-task & keep up with a constant high demand workload.
  • Proven track record collaborating with cross functional production teams to ensure client expectations are met.
  • Finds value in learning the technical aspects of multiple departments to implement creative problem solving.
  • Works with minimal supervision.
  • Independent decision making.
  • Strong organizational and problem-solving skills.
  • Strong verbal and written communication skills.
  • Proven selling skills and knowledge of value propositions.
  • Highly collaborative; can take direction and lead a cross-functional team.
  • Proficiency in Microsoft Office and demonstrated business math skills.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
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