Account Manager

$55,000 - $70,000/Yr

Revscale Media - Fort Lauderdale, FL

Full-time - Mid Level

Fort Lauderdale, FL

About the position

As an Account Manager at Revscale, you will manage franchise accounts, ensuring successful onboarding and ongoing client engagement. You will act as the primary relationship holder and strategic advisor, focusing on client retention, growth, and upsell opportunities while collaborating with the Customer Success team.

Responsibilities

• Serve as the main point of contact for a portfolio of 25-35 franchisee accounts, building and maintaining strong, long-term client relationships.
• Conduct regular check-ins, including monthly and quarterly meetings, to review account health, performance metrics, and upcoming campaigns.
• Develop a deep understanding of each client's goals and align Revscale's solutions to meet their business objectives.
• Personalize client experiences based on needs, providing recommendations and support to ensure they maximize platform value.
• Collaborate with the Customer Success (CS) team during the onboarding phase to understand account history and campaign requirements.
• Review and optimize client campaigns post-launch to ensure alignment with objectives and enhance performance.
• Conduct initial and ongoing campaign reviews, educating clients on best practices and identifying areas for improvement.
• Track engagement and campaign effectiveness, ensuring timely adjustments and insights are provided to clients.
• Identify and pursue upsell and cross-sell opportunities by staying informed of client expansion plans, hiring trends, and operational needs.
• Present clients with potential new Revscale solutions, campaign types, and feature updates to increase account value and growth.
• Actively engage with clients to understand future needs, strategizing on growth opportunities that align with Revscale's capabilities.
• Document all interactions, key insights, and action items in Vitally, ensuring accurate and up-to-date account history.
• Coordinate with the Sales and Customer Success teams to receive regular updates on account health and respond proactively to any signs of churn risk.
• Implement and maintain a consistent cadence of proactive communication, utilizing personalized client newsletters, regular updates, and performance reports.
• Work with technical support and Customer Success to resolve escalated issues promptly, ensuring that clients have a positive experience and swift resolution to challenges.
• Engage with assigned franchisee accounts through daily emails, check-in calls, and scheduled meetings, acting as the primary contact and support resource.
• Regularly review live campaigns to track key performance metrics and make proactive adjustments to improve outcomes.
• Update all client touchpoints, meeting notes, and key insights in Vitally for seamless handoffs and alignment across departments.
• Track client engagement (e.g., portal logins, campaign responses) and maintain awareness of potential support needs.
• Meet with Customer Success and Sales teams weekly to align on account health, upcoming renewals, and opportunities for expansion or upsell.
• Prepare and execute client impact journey plans to align long-term strategy with each client's business goals.
• Partner with technical support to troubleshoot and resolve client issues, ensuring rapid responses and consistent communication.
• Schedule and lead detailed account reviews to discuss performance, explore new opportunities, and strengthen client satisfaction.

Requirements

• Bachelor's degree (Required)
• 4 years of sales experience (Required)
• Ability to commute to Fort Lauderdale, FL 33301 (Preferred)
• Ability to relocate to Fort Lauderdale, FL 33301 before starting work (Required)

Benefits

• Health insurance
• Paid time off
• Competitive compensation with base salary plus equity compensation
• Significant personal and professional growth opportunities
• Innovative work environment with cutting-edge technology
• Flexible working hours to support a healthy work-life balance
• Opportunities for continuous learning and career advancement