Account Manager

About the position

The Account Manager at HBI Amerilab Technologies is responsible for managing relationships with a group of new and existing customers, ensuring their needs are met while driving business growth. This role involves providing exceptional customer service, upselling and cross-selling products, and collaborating with internal teams to achieve business objectives. The Account Manager will also be tasked with maintaining accurate customer records and conducting regular business reviews to foster long-term partnerships.

Responsibilities

• Act as lead contact for accounts, managing relationships including regular communication to understand current and future business, and discuss needs.
• Build and strengthen customer relationships to achieve long-term partnerships.
• Responsible for Monthly KPI's and Quarterly Business Reviews to customers and internal business leaders.
• Work with other HBI businesses to cross sell to common current customers.
• Schedule regular innovation sessions to present trends and prototypes.
• Proactively solicit, present, and see through cost savings initiatives.
• Maintain accurate customer records, keeping track of any contract updates and renewals, including pricing.
• Work closely with internal functions to deliver business objectives that drive value to our customers.
• Work with internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Utilize data to gain insights, competitive advantages, and identify white space to create account plans.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers.
• Create strategies to develop business opportunities at existing accounts.
• Meet regularly with other team members to discuss progress and find new ways to improve business.

Requirements

• A bachelor's degree in business, sales, marketing or similar field preferred.
• Four to eight years of account management experience required.
• Familiarity or prior experience in the Nutraceutical, Food/Beverage industry, or packaging experience highly preferred.
• Effective communication skills and ability to inspire collaboration and teamwork.
• Ability to multi-task and adapt to a changing and fast paced environment.
• Ability to plan and manage at both the strategic and operational levels.
• Willingness to adhere to all principles of confidentiality.
• Must value operating in a collaborative work environment.
• Capable of interaction at all levels of the organization.
• Computer familiarity is a requirement, particularly with Microsoft Office Programs, CRM Systems and ERP Systems.

Benefits

• Health insurance
• Tuition reimbursement
• Paid time off
• 401(k) matching
• Opportunities for advancement