Account Manager

$65,000 - $72,000/Yr

Ccs Facility Services - San Jose, CA

Full-time - Mid Level

San Jose, CA

Administrative and Support Services

About the position

The Account Manager at CCS Facility Services plays a crucial role in delivering exceptional customer service and driving business growth. This position involves regular client interactions, ensuring service quality, and fostering strong relationships with customers. The Account Manager will also lead and develop field personnel, promoting the company's culture and values while maintaining effective communication with both clients and employees.

Responsibilities

• Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly.
• Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
• Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
• Establish and maintain effective communication channels with both clients and employees, ensuring transparency and clarity in all interactions.
• Coach, guide, and develop field personnel to enhance their skills and performance.

Requirements

• Excellent communication and interpersonal skills to effectively engage with clients and employees.
• Strong problem-solving abilities to address issues promptly and proactively.
• A passion for delivering exceptional customer service.
• Proficiency in computer skills, particularly in Word and Excel.
• Ability to multitask effectively in a fast-paced environment.

Nice-to-haves

• Bilingual proficiency in Spanish is preferred.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Dynamic and collaborative work environment.
• Health and wellness programs.