Account Manager

Edac Technologies - Glastonbury, CT

Full-time - Mid Level

Glastonbury, CT

Transportation Equipment Manufacturing

About the position

The Account Manager at Hanwha Aerospace USA is responsible for managing customer relationships and ensuring successful contract negotiations and program launches. This role requires strong leadership, communication, and interpersonal skills, as well as the ability to adapt to changing business needs. The Account Manager will serve as the primary point of contact for customers, ensuring their needs are met while collaborating with internal teams to deliver high-quality products and services.

Responsibilities

• Primary point of contact for the customer during contract negotiations and program launch
• Maintain and build long-term relationships with customers
• Ensure timely execution in the initial stages of contract negotiations and launch
• Liaison between customers and internal stakeholders and teams
• Monitor and evaluate client feedback and make necessary improvements to enhance customer experience
• Assist clients in understanding technical specifications and requirements
• Manage and deliver on key metrics, including specific bookings, pricing, and NRE targets
• Communicate the progress and status of monthly/quarterly initiatives to the customer and internal stakeholders
• Collaborate with cross-functional teams to deliver products and services that meet client expectations
• Responsible for customer satisfaction and delivering excellent daily customer service
• Identify opportunities for account growth and revenue generation
• Analyze current pricing and determine if new price changes are required
• Negotiate price changes with customers and update purchase orders accordingly
• Provide data for LTA/MPA to Operations, finance, and senior management
• Participate in training as required

Requirements

• US Person per ITAR regulations
• Bachelor's degree or relevant Aerospace industry management experience required, advanced degree is a plus
• 10+ years' experience in Aerospace & Defense and account management
• Previous experience in account management or other relevant experience
• In-depth knowledge of aerospace manufacturing processes, products, and regulations
• Demonstrated management skills as well as excellent interpersonal and communication skills
• Experience in delivering customer-focused strategies to ensure customer satisfaction
• Ability to build and maintain relationships with clients at various organizational levels
• Results-oriented mindset with a track record of achieving sales targets
• Expert level experience with all Microsoft Office applications
• Excellent negotiation and presentation skills
• Ability to manage multiple programs and projects
• Strong time management skills, self-motivation skills, critical thinking/problem solving skills
• Ability to establish and maintain positive working relationships with other employees
• Familiarity with ERP and SAP systems
• Willingness to travel as required to visit clients and attend industry events