Account Manager

$82,000 - $100,000/Yr

GroundTruth - New York, NY

Full-time - Entry Level

New York, NY

Professional, Scientific, and Technical Services

About the position

Account Managers at GroundTruth are product experts that work in tandem with our Account Executives to keep our client's success at the core of everything they do. Account Managers are expected to provide the highest level of strategic pre-sale planning (account planning/media planning) and post-sale (insights) customer support, while remaining focused on driving client KPIs. The Account Manager will provide superior customer service, resulting in the flawless execution of their campaigns against their client's KPIs. This role requires a high degree of customer focus, standards of communication, numerical analysis, and project management.

Responsibilities

• Own pre and post-sale operations support for the direct sales organization
• Utilize campaign data analytics and insights (i.e. best practices, historical performance data, case studies, analytics tools, and campaign history)
• Build strategic account plans and drive a successful sales strategy
• Demonstrate the ability to understand data and use it to 'tell a story' to clients through reportable insights, wrap up reports, quarterly business reviews, etc.
• Develop and maintain excellent customer relations, acting as a point of contact for existing customers both direct and via media agencies and agency trading desks
• Recognize upsell opportunities; lead and influence clients to invest when opportunities arise
• Support the Account Executive throughout the sales process by being an active participant in client meetings, navigate and influence clients' personnel (planners and buyers) and compliment client objectives with a suite of corresponding GroundTruth products

Requirements

• 1 - 2 years media experience in a client facing role
• Bachelor's Degree or 3+ years of experience in a similar field: ad tech, customer success, project management
• Proficiency in Office Suite, PowerPoint or Keynote, and Salesforce
• Technical aptitude: you're not afraid of new technologies and eager to learn them

Benefits

• Remote-first philosophy, subject to each manager's discretion depending on the needs of the role
• Flexible vacation
• Daily lunch credit when working in-office
• Fully stocked snacks and beverages
• 401(k) employer match
• Fully-paid medical premiums for employees
• Generous parental leave
• Active DEIB Committee with regular initiatives
• Inclusion Academy seminars
• Wellness and gym reimbursement
• Family and pet expense reimbursement
• Education and coaching reimbursement program
• Option for mobile phone reimbursement or separate company phone
• Equity analysis to ensure fair pay