Account Manager

Albanese Confectionery Group - Merrillville, IN

Full-time - Entry Level

Merrillville, IN

Food Manufacturing

About the position

The Account Manager at Albanese Confectionery Group is responsible for cultivating and maintaining strong relationships with assigned accounts to ensure high levels of customer satisfaction. This role involves using corporate goals to identify areas for improvement, leveraging technology and lean practices to enhance efficiency, and acting as a trusted advisor to customers throughout their lifecycle with the company. The Account Manager will also work independently while collaborating with various departments to meet customer needs and drive project success.

Responsibilities

• Interface with customers to manage work or job requirements requiring specific production knowledge or skill.
• Implement strategies and processes that deliver consistent customer satisfaction and retention.
• Utilize extensive product knowledge, problem-solving skills, and training to enhance customer engagements and achieve successful outcomes.
• Act as the customer's trusted advisor providing support, guidance, and knowledge resources to facilitate the achievement of their business objectives.
• Coordinate with internal teams to access additional resources and facilitate solutions needed by customers.
• Deliver customer feedback to internal teams identifying customer needs, ideas, and challenges.
• Participate in dietary supplement project meetings and propose improvements if necessary.
• Open new customers by telephone and introduce ACG and its products.
• Communicate with customers to identify and define project requirements, scopes, and objectives.
• Take detailed project briefs and clarify specific requirements of each project with customers.
• Plan and manage team goals and project schedules.
• Supervise current projects and coordinate all team members to keep workflow on track.
• Track project performance to analyze the successful completion of all projects.
• Direct project correspondences by preparing and responding to customer emails in a timely manner.
• Evaluate potential problems, develop solutions, and resolve quickly and effectively.
• Build positive relationships with customers and maintain them.
• Understand customer needs and develop plans to address them.
• Continuously improve internal and external experience for customers.
• Create and maintain comprehensive project-related documentation.
• Manage orders through the system.
• Manage schedule change requests as needed.
• Assist in pricing out projects and reviewing important documents to ensure all departments understand their duties.
• Intercede with other internal departments when impacting service levels to customers.
• Other duties as assigned.

Requirements

• Excellent interpersonal skills capable of maintaining strong relationships.
• Strong multi-tasking skills and time management skills with the ability to meet deadlines.
• Hard worker who is a self-starter and proactive.
• Excellent follow-up skills and verbal/written communication skills.
• Impeccable organizational skills and attention to detail even under pressure.
• Proficiency with forecasting using Excel and knowledge of ERP systems and Microsoft Office software.
• Excellent analytical and problem-solving abilities.
• Aptitude for fostering positive relationships and teamwork.
• Customer-oriented mindset with great verbal, written, and presentation communication skills.
• Experience in customer relationship management and project management preferred (0-3+ years).
• Experience in manufacturing preferred (0-3+ years).
• Must be able to speak, read, and write in English.

Nice-to-haves

• Bachelor's degree or equivalent experience preferred.