ACCOUNT MANAGER

Moss Holding Company - Franklin Park, IL

Full-time - Mid Level

Franklin Park, IL

Furniture and Related Product Manufacturing

About the position

The Account Manager (AM) is a customer-focused role responsible for managing the customer experience, account revenue, and project administration for assigned accounts at Moss. The AM acts as the primary contact for customers, ensuring their needs are met through effective communication and solution design. This position involves opportunity management, revenue growth, and overseeing project execution from inception to completion.

Responsibilities

• Manages price quote administration by qualifying new business opportunities to create accurate and comprehensive price quotes.
• Facilitates meetings with internal resources for opportunity kick-off, estimating, and solution design.
• Facilitates Project Put-to-Work meetings for large scale projects to align cost assumptions, resources, and timelines.
• Collects information needed to create an accurate and complete work order acknowledgement which, when approved by the customer, creates the basis for the work order.
• Manages the customer approval process to ensure that the customer is aware of lead times, art file requirements, deadlines, and applicable rush fees.
• Ensures all commercial sign-offs from the customer are in place, including purchase orders, change orders, and submittals.
• Facilitates Moss Customer Portal transactions and customer adoption, when applicable.
• Answers questions from Moss Operations departments to ensure that the product meets customer expectations.
• Performs account and contact maintenance in Moss Operating System and Salesforce.
• Proactively manages opportunities and maintains up-to-date information for sales forecasting.
• Works closely with salespeople to manage assigned accounts and geographical territories.
• Meets or exceeds sales plans for assigned accounts and geographical territory.
• Participates in customer and prospect meetings.
• Oversees assigned projects from initial opportunity, final customer design approval, contract execution, production, packing, transportation, installation, and invoicing, keeping all departments advised of status.
• Maintains all required documentation such as change orders, approvals, scheduling, and client files in Moss OS.
• Supports finances, when necessary, to help collect outstanding payments.
• Understands Moss's in-house and out-sourced capabilities and knows the step-by-step details required to deliver a successful project.
• Responsible for training and day-to-day management of the Project Coordinator assigned to them.

Requirements

• Four-year college degree from an accredited institution or equivalent related job experience.
• Outstanding oral and written communication skills both with internal team members and external customers and prospects.
• Five to seven years of project management or customer service experience in fast-paced, high demand, high quality environment.
• PC proficiency with Microsoft Office.
• Project Management Professional (PMP) certification preferred.
• Experience reading blueprints and design decks preferred.
• Experience with Salesforce preferred.

Nice-to-haves

• Project Management Professional (PMP) certification
• Experience reading blueprints and design decks
• Experience with Salesforce