Account Manager

Otis Elevator Company - Kansas City, KS

Full-time - Entry Level

Kansas City, KS

10,001+ employees

Machinery Manufacturing

About the position

The Account Manager at Otis Elevator Company is responsible for creating and managing customer relationships through effective sales strategies and problem-solving. This role involves overseeing a portfolio of approximately 600 units, ensuring customer satisfaction, and driving sales growth in a dynamic and team-oriented environment.

Responsibilities

• Manage a portfolio of approximately 600 units.
• Serve as the primary contact for timely resolution of customer needs, including inquiries about estimating, insurance certificate requests, billing questions, and maintenance record requests.
• Build relationships with customers through regular contact and responsiveness to their expectations.
• Develop and expand the sales territory through cold calling and understanding local market conditions and competitor dynamics.
• Manage and nurture account relationships to drive renewals and repairs using technology and virtual capabilities.
• Conduct sales planners and needs assessments to inform account targeting efforts, including expansion within the existing installed base and renewal efforts.
• Assist with customer concern resolution in collaboration with Operations, including Service PM and Supervisor.
• Utilize Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred.
• Excellent demonstrated customer service skills.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong presentation, written, and verbal communication skills.
• Self-motivated with the ability to manage multiple projects and responsibilities simultaneously.
• Comfortable in a technical environment utilizing Microsoft-based software.
• Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills.

Nice-to-haves

• Previous sales experience preferred.

Benefits

• Opportunities for training and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects.
• Employee Scholar Program that sponsors colleagues to pursue degrees or certification programs.