Account Manager

Full-time - Entry Level

Faribault, MN

101-250 employees

Food and Beverage Retailers

About the position

The Sales Account Manager at Border States is responsible for managing customer account relationships within the Sales & Marketing Departments. This role focuses on maximizing customer sales potential by promoting the company's products and services, developing new accounts, and coordinating sales strategies with preferred vendors. The position requires regular outreach to assigned accounts, inputting cost savings documentation, and providing quality customer support.

Responsibilities

• Meets or exceeds the sales goals which are established.
• Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
• Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment.
• Identifies targeted opportunities that align to active promotions and new/increased capabilities.
• Prospects, validates, and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition.
• Understands customer business objectives & translates into a company differentiated advantage.
• Translates customer business objectives into a company differentiated advantage by understanding desired customer business outcomes.
• Keeps current with company offerings, value advantage, & competitive landscape.
• Guides high opportunity accounts to Senior Account Manager when appropriate.
• Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
• Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
• Coordinates sales strategies with preferred vendors to maximize customer sales potential.
• Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for BSE.
• Participates in and advises sales management on the implementation and success of marketing plans and strategies.
• Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market/customer potential.
• Provides strategic input to the pricing and purchasing departments on competitive issues related to price/margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing and service functions.

Requirements

• Four-year business, sales, marketing or trade degree or the equivalent in related work experiences.
• Two-years of prior distribution, customer service, marketing, quotation or sales experience preferred.
• Experience with contract negotiation.
• Experience with presenting in front of a large group.
• Ability to read, write and speak in English required.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.

Nice-to-haves

• Technical competence in understanding electrical systems.
• Excellent interpersonal, written and verbal communication skills.
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Ability to read a one-line diagram (electrical drawings).

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• Bonuses upon achievement of branch and company goals