Account Manager

World Insurance Associates - West Warwick, RI

Full-time - Mid Level

West Warwick, RI

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Commercial Lines Account Manager at World Insurance Associates will be responsible for managing a high volume book of insurance business, focusing on client management and retention. This role is integral to delivering excellent service and building strong client relationships, ensuring all tasks related to renewals, service requests, claims, and new policies are completed accurately and on time.

Responsibilities

• Effectively managing a high volume book of Insurance business, ensuring all required tasks are completed accurately and on-time.
• Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication.
• Handling renewals, service requests, claims, billing, and new policies.
• Maintaining a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures.
• Reviewing all applications, policies, endorsements, and audits for accuracy.
• Coordinating expiration list with department manager to obtain renewal business information.

Requirements

• Bachelor's degree or equivalent work experience, preferred.
• Three years minimum Commercial Account Management experience required.
• Property & Casualty License required.
• Valid driver's license and insurance, required.
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel, and PowerPoint).
• Applied/Epic or similar agency management software experience, preferred.
• Able to work independently and enjoy a high degree of interaction with team members.
• Self-motivated and driven.
• Maintain a sense of urgency and ability to work with and meet deadlines.
• Demonstrate effective written and verbal communication, including the ability to actively listen and problem solve with minimal assistance.
• Ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information.
• Ability to maintain a professional demeanor and positive attitude.

Nice-to-haves

• Experience with Applied/Epic or similar agency management software.