Account Manager

WestRock - Bentonville, AR

Full-time - Mid Level

Bentonville, AR

Paper Manufacturing

About the position

As an Account Manager at Smurfit Westrock, you will act as a key liaison between Corporate Accounts, Strategic Regional Accounts, and customer locations, providing specialized support to enhance customer service and address critical business needs. This role emphasizes a value-based selling approach, ensuring that customer requirements align with business objectives while fostering strong internal and external relationships.

Responsibilities

• Serve as the liaison between Smurfit Westrock and customers to support supplier plants in improving overall customer service.
• Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting.
• Ensure customer needs are met while aligning with MD business objectives.
• Assist with budget development and management cross-functionally with Sales and Financial Managers.
• Develop an understanding of customers’ market landscape to proactively identify opportunities for added value and efficiency improvements.
• Manage both internal and external customer relationships, providing value-added sales and service support solutions.
• Complete and develop Opportunity Plans that align with Corporate Account’s Key Account Profiles (KAP’s).
• Review Opportunity Plans with VP Sales on a regular basis.
• Partner with production, manufacturing, and account teams to ensure customer needs are properly communicated.

Requirements

• Bachelor’s degree preferred.
• 5+ years of related experience in sales, project management, and/or technical training.
• 2 to 3 years of experience in corrugated sales preferred.
• Broad understanding of different types of equipment and technical capabilities related to the packaging industry.
• Proven experience with packaging systems.
• Demonstrated sales competence and business acumen.
• Ability to provide clarity to complex problems and develop long-term solutions.
• Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels.
• Possess effective leadership qualities and insightful business judgment.
• Excellent computer skills including Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.

Benefits

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
• A career with a global packaging company focused on Sustainability, Safety, and Inclusion.