Account Manager

Procom - Westfield, IN

Full-time - Mid Level

Westfield, IN

Professional, Scientific, and Technical Services

About the position

The Account Manager at Procom is responsible for developing new business opportunities and managing relationships with existing customers within assigned markets. This role emphasizes building and maintaining customer relationships, implementing commercial strategies, and providing day-to-day account management support.

Responsibilities

• Establish, develop, document, and maintain relationships with existing and new customers.
• Gather, manage, and communicate customer intelligence, including contacts, business levels, opportunities, organizational behavior, and strategies.
• Support product marketing, marketing, and engineering strategies to ensure clear and consistent communication.
• Provide day-to-day insight on the tactical management of markets in alignment with customer, engineering, and innovative projects.
• Provide leadership and support to plans and activities outlined by Sales leaders and other departments as needed.
• Support corporate and interdepartmental objectives by collaborating with department heads, executive leadership, core managers, and sales operations to establish and maintain policies.
• Coordinate product updates throughout the life cycle with customers, change management, and product line management.
• Provide forecast input to the monthly 6-month SOP forecast, the annual budget forecast, and long-term customer projections.

Requirements

• Bachelor's degree in sales, business, engineering, operations, or a related field
• 3+ years of experience in sales, business, operations, or a similar field
• Excellent written and verbal communication skills
• Ability to travel as needed
• Strong critical thinking and interpersonal skills
• Excellent customer service attitude
• Must comply with legal and corporate responsibilities

Benefits

• Team Member Ownership/ESOP
• Healthcare, vision, and dental options
• Company-paid Short and Long-Term Disability
• On-site health clinic and gym
• Ten (10) paid holidays
• Paid Time Off
• 401k
• Two (2) paid volunteer days per year