Kaseya - Norwalk, CT
posted 23 days ago
Full-time - Entry Level
Norwalk, CT
Professional, Scientific, and Technical Services
About the position
The Account Manager at Kaseya is responsible for proactively engaging with clients to understand their needs and business objectives, driving revenue growth through cross-selling and upselling opportunities. This role emphasizes building strong customer relationships, monitoring usage metrics, and collaborating with various teams to enhance customer experiences and product adoption. The position offers a dynamic environment for continuous learning and growth in software sales, with a focus on achieving sales goals and providing exceptional customer service.
Responsibilities
- Proactively engage with clients to understand their evolving needs and business objectives.
- Initiate regular communications to anticipate challenges and provide preemptive solutions.
- Identify cross-sell and upsell opportunities to drive revenue growth.
- Monitor usage metrics and address potential adoption hurdles proactively.
- Collaborate cross-functionally to support teams in addressing customer needs.
- Educate customers on new features, updates, and best practices.
- Support the onboarding process for new clients and drive proactive product adoption.
Requirements
- 1-2 years experience in B2B sales
- Exceptional inside sales experience in a metrics driven, fast-paced sales environment
- Proven track record of achieving sales goals
- Motivated, coachable, and competitive go-getter
- Exceptional organizational, interpersonal, and communication skills
- Experience with CRM applications (Salesforce) to manage leads, opportunities, and accounts.
Benefits
- Opportunities for education and training to enhance sales skills and product expertise.
