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UFN - Hopewell, VA
posted 4 days ago
About the position
Lovingly has paired our passion for creating meaningful moments with the power of innovative technology to redefine how gifts—especially floral gifts—are sent today. We believe every gift should be personal, intentional, and truly capable of representing how you feel! Our mission is to set a new standard in gifting through innovative technology, ensuring that every gift is meaningful, personal, and effortlessly delivered to the people who matter most to you. With a network of over 1,500 talented local florists across the country, we guarantee that your gift will make a mark. At Lovingly, we embrace a hybrid work model that combines the flexibility of remote work with the benefits of in-person collaboration. Our team members are spread across North America, with many conveniently located within a few hours of our Hopewell Junction, NY headquarters. While most of our team works remotely, we recognize the unique value of face-to-face interactions. Depending on the role, team members may be asked to join us at HQ periodically—ranging from once a year to quarterly, monthly, or even weekly. This approach ensures strong team cohesion and collaboration while respecting individual needs for flexibility. Our hybrid model reflects our commitment to creating a balanced, adaptable work culture that supports both personal and professional growth.
Responsibilities
- Manage a portfolio of florist accounts focusing on retention, growth, and adoption of Lovingly's full suite of products and services.
- Proactively identify opportunities to upsell and cross-sell, including offerings like Lovingly Connect, Google Ads Service, and POS Terminals.
- Collaborate with the marketing team to implement AI-driven personalization strategies for both B2B and D2C channels.
- Assist in transitioning legacy partners to newer, more profitable services, ensuring a smooth and positive experience.
- Contribute to refining SOPs for account management processes, ensuring scalability and alignment with Lovingly's evolving business model.
Requirements
- A natural relationship builder, accountable for driving results and revenue growth.
- Exceptionally resourceful with a knack for solving complex problems and overcoming objections.
- Calm under pressure with a growth mindset, passionate about helping small business owners succeed in the digital world.
- Committed to innovation and utilizing AI-driven insights to optimize partner success.
- A proactive learner, always seeking new ways to improve processes and stay ahead of industry trends.
- Aligned with Lovingly's LLAMA philosophy, which emphasizes adaptability, creativity, continuous learning, and leveraging AI for innovation.
