Account Manager

Michelli Measurement Group - Dallas, TX

Full-time - Mid Level

Dallas, TX

Merchant Wholesalers, Durable Goods

About the position

We are seeking a dynamic and motivated Account Manager to join our team, responsible for managing client accounts, driving sales growth, and developing strong relationships with clients in the Industrial Weighing and Measurement sector. The role involves ensuring high levels of customer satisfaction and retention while identifying new business opportunities.

Responsibilities

• Manage a portfolio of client accounts, ensuring high levels of customer satisfaction and retention.
• Identify and develop new business opportunities through warm calling and networking.
• Negotiate contracts and pricing with clients to secure profitable agreements.
• Work closely with the sales team to develop strategies for increasing market share and driving revenue growth.
• Conduct sales marketing, promotion, and follow-up activities to generate sales of industrial scales, weighing systems, laboratory balances, and force measurement equipment.
• Meet sales goals set forth by the sales manager or supervisor.
• Meet ISO 9001 Quality Management System objectives and follow processes.
• Demonstrate equipment to end-users when necessary.
• Create Sales Quotations and report on the status of accounts and transactions.
• Follow up on company provided or factory provided sales leads.
• Provide information from the field relating to safety, products, competitors, markets, etc.
• Attend sales training sessions and participate in the on-call rotation for sales personnel.
• Occasionally assist service personnel with installations.
• Use a CRM system to log customer data.

Requirements

• Minimum 3 years of experience in account management in industrial sales.
• Proven track record of managing complex accounts, achieving growth goals, and high levels of customer satisfaction.
• Electrical and mechanical aptitude with a basic understanding of electronic and mechanical concepts.
• Ability to read and understand sales equipment specifications and basic technical manual procedures.
• Willingness to travel to meet with clients and attend industry events.
• Strong proficiency in MS Office Suite and familiarity with industry-specific software.
• Results-driven with a strategic mindset and strong business acumen.
• Excellent verbal and written communication skills, with the ability to interact professionally with clients, internal teams, and external stakeholders.
• Detail-oriented with strong organizational and project management skills.
• Strong problem-solving skills and a proactive approach to addressing challenges.
• Valid driver's license in good standing and ability to pass a Pre-Employment Background Screen.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance