Account Manager

ABM Industries - Florence, SC

Full-time - Mid Level

Florence, SC

Specialty Trade Contractors

About the position

The Account Manager will oversee contracted services at multiple buildings or campuses, leading operational and administrative activities while ensuring effective cost control. This role focuses on maintaining strong client relationships, promoting safety, and managing a team to achieve high-quality service delivery.

Responsibilities

• Establish and maintain strong client relationships with assigned account(s).
• Identify areas of opportunity and lead the team to implement process changes.
• Promote a strong safety culture and safe work environment.
• Effectively recruit, manage, and lead a team of professional employees and supervisors.
• Responsible for the ongoing training and development of new and existing team members.
• Motivate and develop the team while supporting organizational change.
• Ensure work assignments and schedules meet department, facility, and contractual needs.
• Perform daily quality control inspections to ensure quality standards are met or exceeded.
• Adapt departmental plans and priorities to operational challenges.
• Perform time studies to optimize operational tasks, schedules, and staff allocation.
• Look for opportunities to increase revenue by providing additional services to the client.
• Drive performance management in performance reviews and coaching staff.

Requirements

• 3 to 5 years of experience, including 2 years of supervisory experience.
• Working knowledge of OSHA safety standards and regulations.
• Ability to grow strong relationships across all levels of the organization.
• Ability to work through ambiguity and maintain composure in various situations.
• Passion for excellence backed by a track record of accountability, collaboration, and integrity.
• Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.
• Ability to work in a fast-paced environment balancing multiple projects.
• Ability to resolve issues under tight timeframes and pressure.
• Ability to prioritize assignments and projects and to multi-task within restricted time constraints.
• Experience in the use of Microsoft Office Products inclusive of Email, Power Point, Excel.
• Excellent time management and organizational skills, detail orientation with solid analytical skills.
• Strong interpersonal skills: ability to develop productive business relationships.
• Experience with custodial equipment and floorcare.
• Knowledgeable in custodial practices and procedures.

Nice-to-haves

• Experience in managing custodial operations preferred.

Benefits

• Comprehensive benefits package as detailed in ABM's benefits documentation.