Account Manager

Hiab - Perrysburg, OH

Full-time - Entry Level

Remote - Perrysburg, OH

Fabricated Metal Product Manufacturing

About the position

Together, we keep everyday life moving to build a better tomorrow. Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. The purpose of the position is to provide timely and effective customer support to Hiab's most complex accounts through the entire purchase lifecycle and coordinate both internal and external stakeholders to deliver excellent customer service. In this role, you will build multi-level customer relationships through customer support activities, collaborating with Sales Executives to build customer communications and reporting/presentations. You will communicate customer needs thoroughly and effectively to internal and external partners, maintain up-to-date customer information regarding service and delivery status, and compile customer data for use in Hiab strategy development. Ensuring the accuracy of customer information and data throughout Hiab's reporting and CRM systems is crucial, as is keeping customer-specific portals up to date. You will support customers by engaging 3PL and business partners as necessary, such as logistics and fleet management partners, to solve daily issues. Additionally, you will understand, monitor, and ensure compliance with all policies and procedures, and monitor customer transactions to ensure timely and accurate completion of invoicing. This position requires a proactive and self-starter attitude, with a focus on operational excellence and continuous learning. You will perform other duties, tasks, and responsibilities as assigned by your manager to support the department and company goals and objectives.

Responsibilities

• Build multi-level customer relationships through customer support activities
• Collaborate with Sales Executives to build customer communications and reporting/presentations
• Communicate customer needs thoroughly and effectively to internal and external partners
• Maintain up to date customer information regarding service and delivery status
• Compile customer data for use in Hiab strategy development
• Ensure accuracy of customer information and data throughout Hiab's reporting and CRM systems
• Ensure customer specific portals are kept up to date
• Support Customers by engaging 3PL and business partners as necessary to solve daily issues
• Understand, monitor and ensure compliance to all policies and procedures
• Monitor customer transactions to ensure timely and accurate completion of invoicing
• Perform other duties, tasks and responsibilities as assigned by manager to support the department and company goals and objectives

Requirements

• High School diploma or equivalent required
• Bachelor's Degree preferred
• 2+ years in a business to business customer service environment
• Proficient with MS Office and Google Workspace
• SAP experience preferred
• Salesforce or other CRM platform experience preferred
• High standards in Customer Service
• Capability to manage multiple tasks concurrently under strict time constraints
• Ability to identify and implement Process Improvements
• Open, collaborative style of communication
• Ability to build and maintain trusting relationships both internally and externally
• A passion for Operational Excellence
• Excellent problem solving skills

Nice-to-haves

• Experience in account management
• Experience in customer relations

Benefits

• 401(k) 6% Match
• Dental insurance
• Disability insurance
• Paid holidays
• Paid training
• Referral program